Privacy & Cancellation Policies

PRIVACY: 

Your personal contact details are required to schedule appointments using our online booking system. This information is an essential part of the medico-legal information we are required to keep and forms an important part of your clinical records.

 

CANCELLATION: 

The services offered at Orange Chiro, Float Orange, Ben Vaughan Massage Therapy and Orange Massage & Yoga are in strong demand.  Online appointment booking is a convenient way for you to choose a time and day that fits into your busy schedule.

 

When you book an appointment with us, we fully commit to being here for you at that time.

We ask the same of you.

Please see below the different policies for each business.

Orange Chiro cancellation policy

All cancellations are to be made with a minimum of 6 hours notice before your appointment start time. We ask this so that clients on our waiting list can be given adequate notice of the appointment availability. Courtesy cancellations with greater than 6 hours notice also creates appointment availability for people requiring urgent care.

 

You can notify us of your cancellation by;

- clicking on the cancellation link on your appointment confirmation email

- responding to the SMS appointment reminder for the appointment you wish to cancel

Appointments cancelled with less than 6 hours notice will incur a charge equal to the deposit associated with that particular appointment.. The same policy applies should you fail to arrive your scheduled appointment.

Health fund rebates cannot be applied to any fees associated with missed or cancelled appointments.

Please also note that if you are late for your appointment, an alternative appointment time may be offered to you. 

Thank you for your understanding.

Your chiropractors,

Mick Cornish & Simon Breen

Ben Vaughan Massage Therapy  -  Cancellation policy 

In respect to our wait-listed clients, and also to our own therapists, who as a small business owners in their own right, we request that a minimum of 24 hours notice be given in the event that you cannot attend your appointment.

 

If less than 24 hours notice of cancellation is provided to cancel or change your appointment, or if you fail to show to your appointment, you will be charged the full treatment fee. 

You can notify us of your cancellation by;

- clicking on the cancellation link on your appointment confirmation email

- responding to the SMS appointment reminder for the appointment you wish to cancel

In rare circumstances, this fee may be waived at the discretion of your therapist only, Please speak directly to your therapist about this if you feel the application of the cancellation fee is unjust for any reason. 

Please note that if you simply do not show up to your appointment, or if you cancel at very short notice, your therapist may require pre-payment of future appointments moving forward. 

Thank you for your cooperation. 

Ben Vaughan 

Orange Massage & Yoga cancellation policy

Please be aware that to provide the best care to people who urgently need our assistance, we require a minimum of 24 hours notice of cancellation of your appointment or to reschedule your appointment. Failure to provide this notice, or not attending your appointment will result in the full treatment fee being charged.

You can notify us of your cancellation by;

- clicking on the cancellation link on your appointment confirmation email

- responding to the SMS appointment reminder for the appointment you wish to cancel

Thank you,

Marie Thomas

Float Orange Privacy, Cancellation & Late Policies

 

Privacy policy: 

Your personal contact details are required to schedule appointments using our online booking system. You provide these details to Float Orange for the purpose of receiving information pertaining to your appointment booking. Float Orange will communicate with you via phone, SMS and/or email.

Cancellation policy:

Please read this cancellation policy in conjunction with the on-time policy below.

 

All cancellations require a minimum of 24 hours notice before your appointment start time.

 

You can notify us by;

- clicking on the cancellation link on your appointment confirmation email

- responding to the SMS reminder for the appointment you wish to cancel

For appointments cancelled with less than 24 hours notice (or if you fail to attend your floatation therapy session), 100% of the online payment associated with this appointment will be forfeited. 

 

For bookings made using a floatation therapy gift voucher, appointments cancelled with less than 24 hours notice (or if you fail to attend your floatation therapy session), 100% of the gift voucher value associated with this appointment will be forfeited.

On time policy:


The services offered at Float Orange are in strong demand.  Online appointment booking is a convenient way for you to choose a time and day that fits into your busy schedule.
 
When you book an appointment with us, we fully commit to being here for you at that time. We ask the same of you.

 

If you are late for your appointment, your float session finish time will not be extended.

 

Please also be aware that your hosts at Float Orange schedule appointments assuming you will attend your session at the time you have chosen. Your Float Orange hosts have also committed to being on time for their massage clients and have designed their schedule to provide you, the floatation therapy guest and their massage therapy clients, the best on-time experience by being ready for you at your appointment start time. In some circumstances, if you arrive late for your float session, the office may be locked as your host may be treating an on-time massage client. In these situations, you'll be considered a no show for this appointment in which case 100% of payment made online for this appointment will be forfeited.

It's been necessary to implement these policies so that we can continue to provide the magic of floating to our community.

Your hosts,

Ben & Mick